You can create a request template by editing an existing request ticket and saving it as a template.
Note: See Edit a Request for information about editing existing request tickets.
To create a request template from an existing request
The Request List appears.
Note: Some roles can only access certain ticket types through the Search menu on the Service Desk menu bar.
The Request Detail page appears.
The Update Request page appears.
See Request Fields for field definitions.
This name appears in the list of available templates.
(Optional) You can assign a class to the template.
You can use quick templates to define new requests on the Quick Profile Scratchpad. Select one of the following options:
Specifies whether the template is active or inactive in the database.
Describe the template settings and intended usage. This field can be used as a filter when searching for a template. Wildcard searches are supported.
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