You can create a request template by creating a new request ticket and saving it as a template.
Note: See Create a Request for more information about creating new request tickets.
To create a request template from a new request
The Create New Request page appears.
See Request Fields for field definitions.
This name appears in the list of available templates.
(Optional) You can assign a class to the template.
You can use quick templates to define new requests on the Quick Profile Scratchpad. Select one of the following options:
Specifies whether the template is active or inactive in the database.
Describe the template settings and intended usage. This field can be used as a filter when searching for a template. Wildcard searches are supported.
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